Policy

Terms and conditions

Payment:

I accept PayPal only. You do not need a PayPal account in order to purchase,

you can pay with your credit card through the PayPal website. PayPal is safe and very easy to use.

Shipping:

Items will be shipped within 3 business days of PayPal payment.

Shipment from ISRAEL takes up to 14 days within Europe and 21 days overseas.

However delays may occur and in some cases your package can take up to 31 days to arrive.

I ship items by registered mail with a tracking number. The items are shipped to your PayPal address,

if you want shipment to a different address, please contact me.

If you must have your item within a certain date contact me and we can discuss express shipping options.
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Refunds and Exchanges:

All jewelry is hand made with lots of care and attention. Part of the items comes with instructions how to wear them and to keep it in a good condition.
Please note that in some cases colors can be slightly different than they appear in the photos.
It is very important to me that you are happy with your item.
If for any reason you are not satisfied with the product, you may return it within 14 business days a full refund.
Items must be unworn/unused and in original condition and packaging. Shipping cost will not be returned, and it is the buyer’s responsibility to pay for the return shipping costs.

CUSTOM MADE ITEMS – will be refunded less a re-stocking fee of 30% of the item
Price.

Additional Policies and FAQs

In order to keep your item looking its best please follow these instructions:

Necklaces:

All necklaces and bracelets are made of spandex fabric and usually combine plated brass – (gold or silver) elements and magnet clasp.
For the long necklaces I recommend to hang it on a hanger it doesn’t get tangled up.
If it does get tangled try to hold it open on the 2 adages near the clasp and stretch it.
Sometimes it gets fixed on its own and sometimes you need to “help” it by reordering the tangled strings. I honestly recommend doing it slow and easy, that way it will be fixed faster.
If it’s get dirty. Soak it in warm water with little soap for 10 minutes. (Without the clasp)
Squeeze it very gently along the necklace without wrinkling it and hang it on a hanger or let it on a flat Surface.

Scarves:

It’s very individual for each material.
On each one there will be washing instruction.

Seller Information:

Einat Burg Cohen
15 salame road / tel aviv
israel

Post address:
Frog
p.o box 8148
tel aviv 618101
Israel

+972 544716623
designfrog@gmail.com