Shipping + Returns
order Processing
Online orders are processed Monday through Friday, excluding holidays. In general, orders will ship within 1 - 3 business days, however orders placed before (2pm EST on weekdays) will often ship the same day. Holidays and peak sales time may alter your shipment timeframe.
You will receive an email confirmation upon placing your order. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.
us shipping services
usps: Free for domestic orders within the USA.
international shipping :
1. Delivery time: The estimated delivery time may vary depending on the destination country and shipping method chosen. Therefore, the expected delivery time will be provided to the customers at the time of shipment.
2. Shipping costs: The shipping cost will be calculated based on the weight and dimensions of the package, the shipping method, and the destination country. The customer will be responsible for all customs duties and taxes applied at the destination.
3. Tracking information: The tracking number of the shipment will be provided to the customer, and they can track the package's whereabouts until delivery.
4. Packaging: The packages are generally packed to prevent damage to the contents, and the contents are explicitly mentioned on the package.
5. Returns and refunds: Return policies for international shipments may vary depending on the destination country. The customer may be responsible for the return shipping cost, and the refund may take longer to process.
6. Shipping restrictions: Several items are prohibited from international shipping, such as hazardous materials or dangerous items. It is the customer's responsibility to check the list of restricted items before making a purchase.
All orders shipped within the United States are delivered by usps, carefully packed and handled Upon shipment, usps priority mail can take anywhere from 1 - 5 business days. For time sensitive, guaranteed date delivery, please select 2nd Day or Next Day service. Orders with express delivery will ship same day if placed by 2pm EST on regular business days, Monday - Friday. Orders placed after 2pm EST on regular business days, weekends or holidays will be shipped the following business day.
Orders will ship from our studio in Brooklyn, New York.
Returns & Exchanges
For all online purchases at frogaspect.com, we gladly accepts returns of full priced merchandise for refund, exchange or store credit. Items must be undamaged, with original tags attached. . Jewelry must be returned in original packaging.
request Return Authorization
Email or call with your order number and the items you'd like to return or exchange. we will get back to you and approve your return via email.
exchanges
Frogaspect is happy to accommodate exchanges for any items eligible for return, based on stock availability.
Email with your order number and the items you'd like to return or exchange. we will get back to you and approve your return via email.
Please allow 7 days to process your exchange once return is received. In case merchandise is not available for exchange, you will be reimbursed in the original form of payment.
You will receive a confirmation by email when your exchanges/refunds are processed. All exchange orders are shipped complimentary via usps mail service.
refunds
Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.
Refunds are issued within 7 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.